Hmm...what a bummer. I've continued to use this salon but are finding that some of the women working here are a little...hmm...just not as friendly as other salons...and they'd rather do what they want instead of what you want. At least, this has become my experience. If you want gels soaked off instead of ground off with that hot tool, that might be a problem for a couple of them. Wow. Grinding the nails is not good for them! I don't care WHAT they say. My nails are like paper now. I'd rather go someplace else that won't give me a hard time for what I'd like instead of caving in to what's easier for them. They tell you that they use a protective gel layer and never grind beyond that...but ever since I let them remove my gels with the grinding tool, my nails have been in their worst condition ever. They break, they peel, they have the consistency of paper. I'll get my gels elsewhere if I have to.
A total bummer...I really liked this place at first.