I walked in with no appointment saturday around noon. The place was packed, every seat full. I got the next spot as someone left, only had to wait 5 mins as they had about 5 employees on. My cuticles are HORRIBLE, all broken and cracked and icky. They made me feel really comfortable and not embarrassed and made my fingers and nails look amazing! Plus the price, omg. SOO cheap. They're really professional and friendly. I didn't meet the owner I don't think, but all the employees seemed happy and talkative with their clients. Will definitely return.