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  • First thing: If this actually gets to the main page for the business, I would suggest that if you're looking at this, you should check out the enormous number of "non-recommended reviews" (at the time of this writing, over 200) relative to the very small number of "recommended reviews". I'm not sure why this is the case, but I should have noticed before. Also notice that some other businesses do not have this 1:20 ratio, where most reviews are censored out. I have an older (14 yr old) A/C unit that has been running fine, but wanted to get a tune-up because I'm looking to rent out my home soon. The tech, Nick, was courteous, pretty fast, and explained things reasonably well if a little too salesmanlike for my taste. Nick did the inspection and let me know that my unit had 3 capacitors out of tolerance. Again, not totally unexpected given the age of the unit, and it's very likely the parts were original. Now for the cons: 1. Price. The two extra capacitors that didn't come with the tune-up cost $139.78 and 155.24, respectively. From what I can tell, a capacitor should cost around $20. Now, I understand it's reasonable to expect to pay for the skill of the tech to install it and the time it takes to do so. However, in this case, the tech was already at my house and the install took like 10 minutes. If I were smarter, I would have declined and had someone else come out after shopping around. I am pretty sure I got burned. I would have felt fine paying $100 labor for 10 minutes, but the marking up of two simultaneously installed parts seems greedy on their part. 2. The upsell aspect. This is less important than the first, and I get that basically every business does this, but I don't like being "blinded with science" about some shady maintenance agreement. I guess what was most disappointing to me was that in their ads, Precision specifically makes mention of how other companies' tune-ups are really not tune-ups because they don't include enough stuff, and then when you get done it's $400-600 before it's all through. Well, I went with them and it came to $478. I don't doubt that the work needed to be done, but 500+% markup on part installations when the tech was already here seems excessive. Live and learn.
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