Visited this place for the very first time with my entire family... we didn't make a reservation but we were seated with no problems whatsoever. The food wasn't the absolute best, but they had deals on certain meals you order you can get a certain amount of points towards play. The server was sweet and she tended to all of our individual needs. When we came in it was very packed in the dining area and she was also a waitress for a group of 100. I think she did very well considering that fact.
The arcade area is absolutely great! My family usually goes to gameworks and buys the groupon deals... $20 for the cards. I think the gaming is better over here considering that they were all working and we didn't have issues. It's not as packed. Will be coming back here!