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  • I'd give zero stars if that were an option. I had received a gift that was ordered online. I went to the store to exchange it, but their kids dept is TERRIBLE at this location. I asked for a store credit and had the item and gift receipt with me. The girl at the register had no clue what she was doing and the manager was too lazy to come down and help her with the transaction until it was too late. She ended up returning the item and issued a refund to the gift givers credit card. She then lied to her manager and told her nothing showed up on the screen to offer a gift card while the manager told her the computer system has never changed and how could it not offer the prompt. Instead of making things right for me, they fought with me. I was left with no merchandise and no store credit and they said there was nothing they could do since they refunded it to the original form of payment. I had to go thru the embarrassment of explaining this to the person who gave me the gift. The manager was a total moron and so are all the employees. I'll never shop in this store again. I'll be reaching out to corporate too. This location should be shut dow. Or completely retrained on customer service and how to work their computers.
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