I hate to lower my rating for a restaurant that was perfect on my first visit. Unfortunately, BOA failed to live up to expectations after a flawless first meal.
When I went back last week the service was extremely slow. After being seated I waited over five minutes just for someone to bring a menu. After that it took another ten before any water was brought over. The staff was very friendly extremely inattentive. The service is the biggest reason for me lowering my review.
That being said, I had an issue with the food as well. I ordered the Kobe Ribeye, not an inexpensive cut of meat. I've had the same steak at BOA before and it was amazing. This time however it was far from perfect. It was seasoned well, but the meat itself was tough. Looking back I should have said something, but I don't like doing that. This was a $100 steak that was extremely hard to cut with a steak knife. I don't know about most diners, but to me that's unacceptable. When I'm paying that much for a steak I expect it to not just taste amazing but have great texture as well - it did not.
I was extremely happy with my appetizer, I had the smoked salmon and it was amazing. I expected the rest of the meal to follow suit, unfortunately with the service and entree BOA fell flat on its face.
I would like to clarify, everyone gets a bad steak every once in a while. If it had only been the steak that was a problem I wouldn't have followed up my previous review. The fact that the service was poor as well is what did it for me. I'm really disappointed with this place because my first experience was so amazing. I wish that they kept to those standards for every visit.
As an ending note. At one point I waited 15 minutes for a water refill, this was while the staff filled the glasses of the three table surrounding mine. At a restaurant that costs as much as BOA that is ridiculous.