I ordered delivery from them, as I work a block or so away from the restaurant. Upon his arrival to our building, the delivery man proceeded to rapid fire call my phone to the point where you would have thought someone was in crisis. Upon picking up, he informed me that he was outside. I had already notified them that I was on the third floor. I asked him to please come up and was met with an attitude. After getting back into my office, I quickly realized that they had neglected to deliver the soup that I had ordered. As anyone would do, I called them in hopes of having him run it back to me. I explained my issue to two different people, who then immediately placed me on hold. When person #3 picked up...who was apparently a manager...I explained the issue again, but this time requesting that my soup charge be returned to my card. The response was "So what's the problem?" and another place on hold. I hung up at this point, because my sanity was worth more than the $5 I was trying to get back from them. Part of me feels that it is a purposeful stint to get people to hang up so they don't have to own up to their mistakes. I will NOT be a return customer. The owner/employees really need to educate themselves on good customer service because it was seriously lacking...and the food wasn't that great either.