When I picked up my car they directed me to the appropriate parking slot which had the expected model car. When I got to the exit gate the attendant said it was the wrong car and I had to back out, put the car back, and go find another attendant to figure out what was wrong. They inspected the paperwork, couldn't find the car, and had to reprint new paperwork for a different car. It was incredibly annoying.
Fast forward to returning the car at 5:30am. Supposedly they are open 24hrs but there were no attendants anywhere and all the dropped off cars extended right up to the entrance gate. We had to park on a side area and hope they find the car. Again very annoying. There were no signs instructing where to go or what to do. Fortunately we figured it out but it added unnecessary stress. I picked Avis for the 24 hour service. I even paid more than the competition. It wasn't worth it.