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| - I've done business with batteries plus for years. 2.5 years ago I decided to get their top of the line X2 battery for our toy hauler. I figured 380 bucks for their best battery with a 5 year warranty was the way to go. Overall the first 2 years the battery was good, no issues. Well over the last 6 months I noticed we had to run the generator more often to keep it charged up. When we weren't using the battery I would take it out and put it on a trickle charger to help maintain it. The last time we put the battery on the trailer it wouldn't hold a charge. So, figuring I had a quality product backed by what I thought was a quality company I brought the battery into the store to have them test it. It was severely low and the clerk said that being this low it looks to him that I neglected the battery and they usually don't warranty them. He then said, let us keep it and put it on the charger and see what it does. I was all for it. If they could bring it back to life then fantastic. Well I went back to the store after 2 days and was told it is upto 8 volts and they wanted to keep it longer to see if it would respond to the charge. No problem...I wasn't in a rush and had no need to use it right now. So another 3 days go by and I call in and I get the same story we need to keep it on the charger...So now I am almost a week out and still in no rush as we weren't planning on using it for a while. On day 9 I call the store and talk to someone and they said they were going to go in the back and check on it and he puts me on hold. A few moments later I hear, Batteries Plus this is Chad, can I help you. I then explain I was just waiting for a gentlemen to check my battery and I didn't need assistance. Then the guy goes, yeah he told me you wanted to talk to me. I said no. I didn't ask to talk to you. I was just holding for him to check my battery and get back in the phone with me to tell me what was going on. Well Chad then said, yeah you had the X2 right? Yes, that would be me. He then says that someone took the battery off the charger and it's only showing 4 volts. I said oh, then it really isn't holding any juice. The whole time he is short and rude with me. He then says, I'll warranty it this time but not again... I politely said thank you and I would be I. To pick it up. I get to the store and am met with someone other than Chad who is completely rude and short with me. He grabs a new battery, types a few things into the computer and snidely says here you go. I asked him if I needed a receipt or anything and he rudely says NOPE and immediate turns to another customer while I was still in front of him asking a question. Every person I dealt with in the last 9 days has been short and rude. They really did not want to warranty the product and lacked any decent customer service. They tried saying that it was ultimately my fault the battery failed. I will no longer use batteries plus for anything. I recommend anyone buying from them to watch out as I can see them sticking it to people whenever they can. Ultimately I got my replacement but for them to say they will not warranty it again if it fails goes against the warranty that is on the damn battery. Buyer beware. Oh and to add to it. When I first went in they were helping a gentlemen and as soon as they guy walked away they began to talk smack about the guy...I should have known what I was in for when I witnessed that. Absolutely horrible people to deal with.
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