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  • Overall, very professional, impressive customer service, installed manufactured parts, and high grade parts for brakes. Costs were very affordable, and a lot cheaper than at the dealership, where I have been going for many years even with someone that I know there. I was referred to VIP auto service by an acquaintance/ mechanic. I needed my car to be service that day, but he was so booked. I called him late in the morning of the day I wanted my car service. It was on the weekends and I don't have times during the weekdays. I took his advice and took my car to VIP auto service and I am glad that I did. Everyone was very nice and helpful. I was a little nervous at first, because I have always been taking my car to the mechanics that I know. I spoke with Todd at VIP. He was very nice, helpful, and courteous. I like the fact that he showed me the wears on my brake pad and the crack in my CV boot and axle. I went with their recommended repairs, which had already been diagnosed by someone at the dealership prior to me bringing my car to VIP. I just didn't want to pay the dealership prices any more. Prices were definitely much cheaper than at the dealership and very affordable. They ordered manufactured parts for my axle so it took a little time. Not too many cars like mine in the state so the part was kind of rare. Even the dealership didn't have it in stock. Todd would call me at the time he said he would. I had front brakes pads changed, oil and filter changed, coolant and transmission flushed, and front passenger axles replaced. All works were done in a timely manner. VIP treated me so nicely. They even paid for my Uber, because I had to wait for the part, and I had a lot of things done on the car. The dealership would have done the same, but I saved so much more on the repair. I talked directly to the mechanic and not to the middle man or the writer/ repair rep. I like to be able to see the parts that needed to be repaired. The car runs great so far. So I think this is my place to go to from now on. Thank you guys for your professionalism and awesome customer service.
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