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  • We typically love El Encanto and have been there countless times over the past years. It is one of the "must do" places we take all of our out of town guests. Service is typically outstanding. It is by far one of the most unique places in the Valley when it comes to ambiance and a place I thoroughly enjoyed showing guests. So here is why I am beyond disgusted by everything El Encanto right now. We had RESERVATIONS for Saturday night (middle of summer, although it has taken me a little time to sit down and not leave a scathing biased review). Upon showing up, they made us wait for more than an hour before they suggested that we move to the waiting room. We eventually moved into the side waiting room out of the way and out of sight. Somewhere along the way they informed us (way after the fact) that we would have a limited menu with 5 total food choices to select from due to the size of our party. After waiting for more than an hour, when one of the members of our party went to find out how much longer, they told us our reservations were cancelled. The manager refused to talk to us and they would not even make eye-contact with us. Needless to say, El Encanto lost more than a large party that night. I will not go back again anytime soon nor will I recommend this place to others moving forward. This was beyond bad business and tacky. It pains me to share this but bad business is bad business.
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