This is a service business and the service is terrible.
I called and made an appointment. I did my part and showed up on time. However, the stylist had different ideas. She was nowhere to be found.
She finally shows up a solid 30 minutes late with no apology or anything. I go ahead with the cut assuming there will be some consideration at the end for her complete disregard for the scheduled time and the inconvenience caused. Well, I was wrong. They agreed to take $5 off the service, that's it. $5 off their regular menu price.
I won't be going back. Competition is everywhere. They really need to get their act together and have management present to make sure their people show up and keep the customers happy.