In most cases when I've ordered this for lunch, I've had pretty good burgers that were ready (or just coming off the grill) when I said I would be there to pick it up. The last time overshadowed that with a terrible raw experience, which makes me question going back there.
I called about 20 mins early to say I will be in at 1pm to pick it up. The girl said "oh yeah, it'll definitely be ready by 1." I asked her to assure it won't be sitting around getting soggy, and she sounded aloof but confirmed. Sure enough, when I brought it back to the lunch room (with 20 mins to eat for lunch) I was so disappointed to see that the bun was sopping with meat juices and the onion rings I ordered were just under luke warm. I ate some of the burger when I realized that it was very pink and not cooked through. In my opinion, ground meat should not be left medium rare, for obvious bacterial reasons. I wasted my lunch regretting this burger and didn't have time to take it back.
I've avoided eating there since because of the server's lack of interest or lack of common sense for timing.