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  • Poor scheduling service. Just tried to call to make an appointment for two routine eye exams. The first time I called, I was placed on automatic hold and then disconnect. I called back and a woman named Alex answered the phone. I let her know that I'd like to make a few appointments. She asked for which location, and not having the address immediately available, I said, "The one towards downtown." I then immediately found the address and tried to relay it to her several times. Me: "The address..." Alex: "We have 20 locations." Me: "The address is..." Alex: "Nevada, California, Arizona..." Me: "I'm trying to give you..." Alex: "So I need to know which one." Me: "Can you listen to me, please? I'm trying to give you the information you need. And actually, I'm good." Not a good start for someone trying to become a new patient. I'll keep looking.
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