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  • Yesterday my wife stopped to get gas and her car wouldn't start back up. We believe it was a bad transponder in the key fob (she has push start and no physical key). She called Auto Nation Honda Chandler at 11:55AM to report the problem, who then dispatched through Honda North America (Corporate) to send out a tow truck under Honda's warranty. She has a year old Accord V6 with an Automatic Transmission. Long story short, the tow didn't show up until 4PM!!! I had to leave meetings in Scottsdale to try and deal with this situation. The driver showed up, would have scared the crap out of me or my wife at night. Here's the best part- tow driver couldn't figure out how to release the transmission so decided to leave it in Park while he dragged it up onto the flatbed. Let me tell you, those were some amazing sounds. Watching the front wheels pop and slightly rotate as he winched it up on the trailer was great. Once we get the car to Honda, had a service advisor and two techs standing in the office. The service advisor described the driver as scary, and I watched the jaws drop on both techs faces as we described how this genius left the car in Park while getting it up on the truck. We now have potential transmission issues, flat spots on the tires, and whatever else may have happened to alignment/ suspension items on a year old car that we purchased new. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!!!!!!!!!
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