I went here for the first time yesterday. It was the first breakfast place I've been to in the Charlotte area and I was really impressed. The wait was pretty long, but it was a Sunday so I had no problem waiting. You have the option of waiting outside with coffee, which is a very nice option.
After waiting for about twenty minutes, we were seated. Staff were very friendly and there was a nice selection of lunch and breakfast menu items. All the staff members work together to serve you, so if you need something (like a refill on your coffee), it happens quickly.
It didn't take very long for our food to come out and it was quite impressive. My wife got huevos rancheros and I got a runner's omelet. The food was great, but the most surprising part of the experience was that the servers ask if you want coffee and ice water to go. By the way, the quality of the coffee is well above average.
I'll definitely be back.