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  • I had high hopes for this flower shop. Called an hour before they closed on a Sunday, and spoke with the manager. She said that in order to get the free delivery that they offer we would need to order online. That was fine. I then confirmed that they had the vase in stock for the arrangement I wanted to purchase. They did. I also inquired about having my flowers delivered the next day before 2pm. The location they were to be delivered closes at that time. She said that was no problem at all, and that I should put that in the notes online. I placed my order online, and it was an easy process. I was excited about seeing the flowers delivered to a new Mom at work, so I waited. I called shortly before 11am, just to make sure that the flowers would indeed be delivered before 2. After she found the name, put me in hold, and another employee got on the line...at which time I repeated myself...I was assured that yes, they were arranging them now and would be sent out with the next driver. Well, about 20 minutes later I received a call to say they didn't have the vase that was part of the arrangement. Yes, the one that I confirmed was in stock the previous day. Again, reiterated that they need to be there before 2. I ended up calling at 1:15 because they still were not there. He put me on hold and called the driver. She promised they would be there in 15 minutes. At 1:40 they were finally delivered. At least they finally got there. She was able to enjoy them for 20 minutes amongst her coworkers. Why is it that flowers are always delivered at the end of a work day? Oh well. She loved them, and was very surprised. When I called for the first time, I was advised that 'all morning deliveries are delivered by noon'. I guess I should have requested a morning delivery instead of repeating the fact that the business closed at 2. The people who answered the phone each time were all very unprofessional. I will think twice about ordering flowers from here in the future.
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