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| - I've saved my review in hopes that things at this restaurant would get better with time and after giving them several chances over the course of about two years, nothing has changed. The most disappointing is the service. I give it to the staff for being super friendly but that's all they've got.
I often notice the host/hostess running into the restaurant and away from their podium for long periods of time leaving guests waiting at the front for at least ten minutes.
On this weekday night, our FIRST (of many) servers was quick to come with menus, and ask us for our drink orders while we browsed the menu. It wasn't for another 10-15 minutes that our four waters, one beer, and one cocktail came. By the time our drinks came, we were ready to order.
Two servers came out with our food about 30 minutes after ordering (YIKES!) but they had remembered to bring the extra sauces on the side that some of us had asked for. From then on, we noticed our original server had disappeared. We were joking amongst ourselves that he'd flown the coop. Little did we know, he had actually left for an emergency. Nobody told us anything. After our food arrived it was very hard to flag down ANY server for things we needed. I counted... throughout this most recent visit, we had 5 different servers help us. I give it to this young gentleman who took it upon himself to ask us if we needed anything as he was making his way to another table with their order.
I had ordered the 3 Alarm Buffalo Chicken burger from their "The Notorious Six" menu and paired it with a poutine for $2.99 extra. Nothing special about the burger; like any buffalo chicken burger you'd find anywhere else with the addition of a stack of crispy onion rings on top, and battered fried jalapenos that didn't have much presence. The poutine, at it's outrageous upgrade price, was one of the biggest food disappointments I ever did see. For $2.99 extra, I had received a small bowl of soft, soggy fries, topped with CRUMBS of what once was cheese curds, and then slathered with an almost tasteless gravy.
A friend sitting across from me had ordered the meatloaf. It looked dry and probably was dry; she had to ask for TWO extra sides of gravy even though it already came covered in gravy.
Another friend sitting beside me had ordered the spanish paella. She complained about the lack of seasoning and tastelessness of the dish. But then again, she says that about every food so let's just take this out of account. Haha! Although, other reviews on here say the same about the paella.
When it came time to leave, we waited and waited and waited for someone, ANYONE, to walk by so we can ask for the bill. Alas, 15-20 minutes of looking around later, nobody came. One of us stood up and walked in to pay the bill. Let's get OUT of here. Ugh...
Overall, I'd really only come back for it's convenient location in the mall. If I have extra time, no place to be, maybe a little bored and feel like eating, I'd come here. Otherwise... yeah. No, thanks. Maybe I'll try another location and hope for a better experience. Maybe...
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