I only go out to eat once a month and I decided Applebees was it.
I only gave it a star because it require me to rate it but I feel it deserves a half stare. After eating here I don't think I'll be back anytime soon.
It started with a phone call. They said there was no wait. That should have been my first clue, for a Friday night rush. When we get there 3 mins later there is actually a 15 minuet wait. You cannot tell me that in 3 mins 4-5 tables came in all of a sudden.
Then came the ordering. The waitress messed up my drinks, also had to ask for water 3 times before I got some. We ordered appetizers when we ordered drinks.
Appetizers took an hour to get and 1:3 were cold and only a partial portion 3 tacos and not 4.
At that point my table asked for a manager. The manager said it was a coaching experience for the waitress. Did not apologize and blames the computer for the issue. And rudely said (eye role heard in her voice about the partial appetizer comment) "let me go get that last taco for you."
When our food was arriving the waitress said the potato would take about her 5 min. The person who got the potato said "I don't want a potato microwaved". I agree with her statement. If you go out you should not be getting a potato microwaved. The steak was hard as a brick and the grilled veggies were solid half slabs not sliced and they were raw in the middle. The waitress said there would be 4 grilled veggies and the woman only got two labs of squash and 3 red pepper slices.
So the "manager" said "I'll go back and get you another side" in the most Obnoxious tone I've ever heard. I have no idea how she can be a manager. I feel like our waitress was more a manager than the actual manager even though she was slow. As soon as she realized our irritation she became more attentive.
In the end we got one meal taken off which is the least they could do.
I will never be back to this one. I know a better one in central phx I will be glade to drive an extra 30 mins to go to.