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| - Warning: rent at your own risk, unless you have alot of time to waste & don't care for poor & rude service. The poor reviews I can truly believe. I flew into Vegas to unfortunately attend a funeral. I think my flight was shorter than the total time to wait in line to wait to pick up the car & leave the rental area! I was even 40 min late attending the service since there were so many issues with the rental company. I arrived 2 hrs early into the airport prior to the service & got to the rental place in 15 min. With 2 people in front of me & a long line behind me, I finally get to the counter about 45min later. People were getting very upset & taking their business elsewhere which I should've done to spare me the headache. Only 1 representative available & the old man that helped me had poor people skills & couldn't even get into his computer because he couldn't remember his password. Time to retire, that includes his attitude! Mind you, I only asked 1 question "is there a 1 hour grace period?" Imagine, I was patient the entire time & I get attitude? He answered repeatedly "the time you check in is the time you bring it back"...he must have had Dementia or something because I could've been good with a a "yes" or "no" answer, instead of his annoying parroting.
After I finally get done with him, I go downstairs to get my car. If you have the Wild car, keep in mind prices are good because they choose your car. The attendant said to me I got the Mustang convertible. I'm sure most folks would be thrilled, but NOT IF YOU HAVE A SMALL CHILD! I brought it to their attention in the booth & the lady, Cindy, didn't care & said she would have to charge me to "upgrade". I just requested a hardtop for safety reasons. Didn't realize she went ahead & charged me WITHOUT MY AUTHORIZATION. That is totally stealing! Another rep said it was OK to go with an alternate car, I got one in a lower category with a hardtop, but still within the request I booked online. Sure enough, when I return the vehicle, there's an extra charge for my "downgrade". I made a complaint by phone since no manager was readily available & I was pushed for time to return to the airport. I speak with the Thrifty phone representative, Kevin, And he says the complaint will go to the General Manager at the rental location for training purposes, but I will not be refunded. He too was not friendly on the phone the minute I said I had a complaint.
Wow, how is it that Thrifty hires poorly trained & uneducated staff? You stand in a forever line, get attitude for it & pay extra for a downgrade without my authorization after being told no charges will be filed? Really? My one star is for the initial rate I got & for that one Asian staff who was trying to be helpful after seeing my grief...
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