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| - If you like waitresses who argue with you regarding whether your steak is a T bone or Ribeye, a total lack of accountability around a totally messed up order and 1 of a party of 4 eating a full 30 minutes after the rest of the table, this is the place for you.
I mean, you would think someone who works in a steakhouse could tell the difference between a TBone and a Ribeye. Then when the mistake was pointed out (and as a server you watch your guests fix the messed up potato order at the table) the gracious and judicious thing to do is to acknowledge it, apologize, offer to discount the steak at the table or to replace it and bring the table dessert without asking. Instead, we came up against attitude from both the waitress and the management, the steak and baked potato thrown into the garbage resulting in a 30 minute wait for the correct steak while everyone else ate. When the Tbone finally arrived it was served with mashed potatoes because they threw the previous baked potato away and were then out. No one ordered or wanted mashed potatoes. Do you think they could have admitted their lack of judgment in throwing away a perfectly good baked potato and ask if we wanted mashed potatoes before just throwing then on the plate? Meanwhile we got a lame apology, no discount, and a good dose of inconvenience and rudeness.
In tough economic times, people have a choice of where to spend their hard earned money and a little less attitude and a lot more accommodation would certainly improve the chance of return customers. They would have two stars but we re-plated the potatoes to match the people who ordered them, and the entire staff actually could have cared less about their mistakes. The 3 fillets ordered at the table were not cooked to order, or if they were, didn't manage to be served to the person who ordered them. My medium fillet had been butterflied, was more well than medium and tough though well seasoned. My cousin's fillet also ordered medium, was closer to rare than medium.
My advice is find a good local restaurant and skip the chain or if you're local, fire up the grill and spend the money on a good steak to cook at home. It's obvious they don't care if you come back, and even if your grilling skills are lacking, it's going to be better than what you would get at this facility.
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