Rented a hybrid/touring bike for a week in January 2017. I stayed in a somewhat non-traditional Phoenix hotel, and I inquired if delivery was still possible. They delivered it, provided lock and a good, adjustable helmet; and, also provided an easy payment method. I left it in the agreed-upon spot at the hotel, and they picked it up. The bicycle was terrific, smooth gears, etc. Smooth process, and good bicycle. Already, I have recommended them to someone else!