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  • On Saturday, June 24, 2017 I picked this company from Angie's List, never dealt with them before, to move a soft water tank and reconnect after the replacement of a 75 gallon hot water heater. I talked to Frank, he was at his home and on the roof. I explained what I wanted said he would call me back shortly. He did call me in about 10 minutes. He explained they were closed on Saturday and asked what the issue was. I explained my dilemma stating that on Monday morning a plumber was to deliver and install a hot water heater. A home warranty company was handling this but would not pay to move the soft water tank for access to the hot water heater. Frank asked me questions as to the type of soft water system and particulars of the unit. I sent him photos of the unit. He called back and explained to me in detail how to disconnect the tank myself, step by step. He asked me to call him back after I was done. Frank did call me but I hadn't disconnected the unit as the plumber would now not be out until Tuesday morning. He asked me to call him if I had any questions and to let him know how it went. I am not a handyman so this little job seemed daunting. I disconnected the unit and reconnected without a hitch. Went smoothly and I didn't break anything. Frank did not have to help me in this manner. He could have responded to my original call by sending out a technician on Monday and charged for the visits to disconnect and reconnect the soft water tank. This was my intention. I appreciate Franks help so much. He helped me with no expectation for compensation. I will call his company for any issues or problems with my system, and would recommend his company any time. Thanks very much.
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