I was a regular customer but I won't bother going anymore. I purchased gas and a car wash. While in the car wash I noticed it wasn't working properly. Only one side of the lower washer was working so my wheel wells and the lower part of the doors were still dirty. I went in and told the man at the counter about the malfunction and instead of just giving me a credit he came out and looked at my car and then argued that it wasn't that bad. It may not have been that bad but the point is I paid for a wash on both sides of the car! I expected better customer service from Shell.