It is what it is. It is a chain pizza shop. That being said I have never had an issue with this store. Always has deals online and a rewards program so easy to get free pizza. I order online and it always ready when they said it is ready. The pizza is always delicious. The manager is personable. I have been a regular customer for about 3 years (1 to 2 times a month) and she recognizes me when I walk in. No complaints here!