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  • Update: I went back today. The first "manager" I spoke to was not very good at her job. She would rather lose a customer over a $3.25 issue than make me happy by making the situation right, siting "store policy". She then pointed at another employee stating that "he is the morning manager" in an attempt to deflect blame somehow. HOWEVER, the young man who was designated as the problem by the original "manager" MADE THINGS RIGHT. He replaced the inadequate items, apologized, threw in a drink for good measure and then explained that if there was ever another problem to call him and he would be more than happy to correct any issues. THIS IS A GOOD MANAGER! Siting "store policy" and attempting to deflect blame is rookie bullshit. ANY owner, regional manger, store manager or shift manager worth their title will tell you to "do what you can to make things right". This young man will go far, the other "manager" will probably not.
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