I don't like going to places at which the staff acts like they're doing me a huge favor by serving me. This place has a knack for attracting employees that make me feel this way every time I come in there. Many of them act like I ask them to perform alchemy when I ask for more capers while they're making my smoked salmon, and they take their sweet ole' time making it even when I get the order right on the first try.
The prices are also a bit high for what you get...if it wasn't tasty, I would never come here. Also, they are frequently out of stock on many types of bagels, and I don't think I've ever once heard them apologize for that fact. For two lunch sandwiches, water, and a bagel, it's like 12 bucks or so...I can go to Steak and Shake (where most of the staff is quite friendly) and pay the same amount for more food.
I'm giving it two stars because the smoked salmon is killer. Seriously, if it wasn't such a bad deal, I'd get two or three of 'em every time.