After waiting in line for 20 minutes we decided to move to another line, again, waiting over 20 minutes to purchase 1 item, we left. Not only do the people behind the registers not know what they are doing, they don't acknowledge you're standing there waiting and the person at the register right behind, rather than taking the next customer in line, that's been waiting there forever, they just take whoever walks up to the register. Get it together Macy's, if I wanted to be treated like a Walmart shopper, I'd shop at Walmart. Macy's obviously does not train their employees how to treat customers well and they lost business today. If I could give them a negative number of stars I would.