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  • I was extremely disappointed about my first visit to TCF. I went April 1st 2016 at 5:30 pm with the intention of opening a checking account. The teller, a younger woman in her late 20s, a brunette with blue eyes was the employee helping me. I wanted just a checking account and brought in enough cash for the minimum deposit. She explained the process of opening accounts and told me I would need to open both a checking and a savings account each with a minimum deposit. I reluctantly agreed. She told me that I would need to order checks for $20. I asked if I could skip the checks as I never use them. She then looked at me like I was stupid and asked how I pay my rent. First of all, it's none of her business. She acted rude and mouthy the whole time like I was a huge inconvenience to her. I was having trouble getting money from their ATM for my opening deposit on the savings account I didn't want. I asked if she could charge my card for the deposit amounts. Again, she responded quickly with a no like I had asked a ridiculous question. I grabbed my ID off the counter and walked out of the branch. I am only giving this review 2 stars and not 1 because I believe that one employee does not reflect the organization as a whole. Update: I went in the next day and opened an account with a gentleman who was great and provided wonderful service. It turns out that the woman had lied to me, and it is no problem to open just a checking account. So from the very start I was lied to by an employee of the bank I want to use. Great first impression. I also did not need to order the checks that I didn't want. That woman was a bad reflection on their image. I will be avoiding her while I bank at TCF. It's a shame I have to do that, but she lied to me instantly as well as treated me like I was stupid. The gentleman was excellent, and very polite.
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