I'll start with this ice cream was amazing. I got the strawberry and banana and my daughter got the red velvet cake. The staff was friendly and energetic. The only reason not a 5 was because I ordered a large for both of us and got a small instead. I didn't take a receipt because I paid cash so didn't know how to prove it. Turns out the small was big enough for me. But I just didn't want to pay for a large and get a small. I didn't even tell them because I didn't take a receipt. They may have corrected it. The product was delicious!! And the small was plenty!