I used to love this place and yes the bagels are good but today I witnessed the worst customer service and sad to say I will not be returning. I was standing in line with two customers ahead of me and the person who is toasting and topping the bagels comes from the back sees one of her friends in line asks them what they are having and proceeds to make the customer who is first in lines bagels and then hands her friend who is three customers behind me his order. Hello how does this happen? how do you come out from the back see your friend call him by name asks him what he wants and make his bagel and serve him before the 4 people ahead of him ? Please Kokobelli Bagel Cafe explain that to me!! Because I still don't understand ..