Today was my first personal experience with ordering food with them but not my first time eating their food. I ordered it for delivery. Ordered a small calzone(pictured & half eaten, it was double its size & to them is considered "small" portion." Also ordered a bacon cheeseburger with fries, a philly cheesesteak & some curly cheese bacon fries. Having eaten their food before i was expecting goodness. Please note that i paid with card on yelp. I was 4 miles from them.. the order took about 50 mins. So delivery guy comes, my fiance answers & hes telling my fiance that he needs to pay cash. Im looking at the reciept that says $47.88. So he asks me what happened.. i double check to see if i messed up & my fiance looks at his card statement online to show proof of purchase & to our surprise we are charged THREE times. NONE of which were the amount on the reciept at the door. We expected the bill to be $1 more than yelp said due to sauce charge. We didn't know they would charge us 3 times then argue when his restaurant under charged me TWO CENTS. They charged me 3 times.. each bill was $46-$47 EACH. The delivery guy wanted to say that none of the amounts were right because the last charge was $47.86 (which was the highest charge) I was upset & said "If you would like the 2 cents i willl gladly get it for you" & he declined, asking for a signature. Needless to say BAD CUSTOMER SERVICE.
But on a lighter note :) my bacon cheeseburger was AMAZING! Not dry, or soggy like most i order! The curly bacon cheese fries were gross. They tasted stale and undercooked. The calzone was amazing! & huge. When i saw the pizza box, i thought he had the wrong order. & i was told the philly was really good! So work on the customer service a little & we'll return!