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  • SCAM!! The service department is a HUGE scam! I've been getting my oil changed here for years because I trusted them. When the temperature gauge started flashing after a month of getting my oil changed I went in to speak with a manager. I believe his name was Adam. He started to tell me my coolant was leaking because he could smell it. Then he asked me to call VW to see if my warranty was still valid. I said I would go to VW, but he insisted I stay at Royfoss and call. I know he said this because if my warranty was expired I could just pay the $100+ fee per hour to have their mechanics "fix" it. I had to keep saying that they were busy, so I could leave. I knew Adam was taking advantage of me because he thinks just because I'm a woman I don't know much about cars. I went to a mechanic my dad knows and they told me that my coolant was NOT leaking, and it was the engine oil. Therefore Adam LIED about a coolant leak. Royfoss also puts JUST enough coolant and engine oil, so you have no choice but to keep getting your oil changed. I'm told you're only supposed to get your oil changed once a year, but since Royfoss only puts just enough oil I have to go twice a year. I also tell the receptionist beforehand that I need synthetic oil because I have a VW. There have been numerous times I've been waiting 2 hours because they forget to buy some and I have to wait for them to buy it and then change my oil. I guess no one made the memo even though I've told them this many times before I come in. If you want to go to an honest place, I highly recommend Sum Kim Auto Service (134 Doncaster Road, Thornhill). They didn't charge me for checking for the engine oil leak, and didn't charge me for a follow up appointment to see if they engine oil was still leaking. They also reattached my inner door seals for FREE! Sum Kim Auto Service doesn't care about the money. They care about their customers, the cars they repair and having customers for life. I'm never going to Royfoss again for anything.
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