| rev:text
| - Really - this should have 1.5 stars, but I can't figure out how to make that happen.
Wow, I thought this place had a ton of potential, but it didn't deliver at all. Almost everything that could go wrong did. Orders were wrong or missing altogether, completely inattentive servers, non-existent manager, long wait for everything!
They don't take reservations. So our very large table (family event) had to wait a while (hour). No big deal. We got drinks at the bar and all was well. The wait was the most pleasant portion of the meal. I liked the cider - crisp and just a little sweet, but very drinkable. It is the only thing that would round this up to 1.5...
When we were finally seated, someone came over and got our drinks. We waited a while longer and finally were able to place our orders for appetizers and the rest of our food - and a request for napkins & silverware. Following another long wait, the apps came. Our "queso" dip (really just nacho cheese) wasn't very warm and neither were the chips, but it was fine and at this point, we were so hungry it didn't matter (it had been about an hour wait to sit down). We still didn't have napkins or silverware and had to flag down multiple servers in our attempts to get these essentials. They finally bring those out after the salads (and our 4 request/reminder).
Now came another long wait (hour)... eventually, runners started bringing out our food, one by one. Almost everyone had their food (except for one of my cousins - more about that later) and had started eating. I flipped open my veggie burger. And there is bacon on it. I've been a vegetarian for about 3 years now and definitely didn't order bacon with my veggie burger. I did however order avocado, which I never received.
I decided to eat a fry since I obviously was going to need to talk to someone about my burger - the fries are cold. My cousin next to me had ordered fries as well, but didn't get them at all - so I shared my giant portion of fries with him. I never received any condiments (ketchup, mustard, etc) nor was I able to ask for these as the servers appeared to be actively avoiding our table.
After waiting and being ignored by multiple members of the wait staff, I decide to make a bad decision and try to remove the bacon from my burger - so off goes the cheese as it has melted together - and I hope that's enough to keep me from getting sick (I'm a vegetarian for health reasons).
Across the table from me, my cousin (who I mention before) ended up waiting 40 minutes for his food after the rest of the table received theirs. That only appeared because we finally were able to flag down our waitress.
I was able to mention my issue with the bacon to her - her reaction was that it wasn't that big of a deal (vague "oh, I'm sorry" was all I originally got), but eventually decided the right thing to do would be to comp my meal. They did offer to make me another one, but I just didn't want to wait another 45 minutes or so, since the first one took so long! I never was able to speak with a manager nor was one offered (to be fair, I didn't explicitly ask for one either). I just wanted to be done.
It's a shame - my family only gets together about once a month and we spent most of the time talking about how bad the service was at this location of BJ's.
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