Convenient if you live Uptown, but expensive.
I've lived Uptown for almost three years now and have been shopping at this Harris Teeter because it's so convenient to walk down the block and pick up just enough groceries for a couple days. It's also open until 11pm - the HT in Plaza Midwood is only open until 9-ish I think - so it's good for last minute drinks or desserts. This location can get overcrowded, but I'm starting to think that's Harris Teeter's corporate strategy (not quite enough retail locations for the customer base).
While most of the cashiers are friendly and the on-duty police officer is friendly, I wish it were easier to get a little customer service on the grocery floor or at the deli counter (basically anywhere outside of the checkout lane!). I really think the quality of employee at this store has suffered over the past 1 - 2 years. There are rarely employees roaming the aisles offering to help and it's near impossible to get the employees behind the deli to help you with fresh meat, cheese, or a cannoli. They'd much rather chit-chat behind the racks of bread or roast chickens. Perhaps they only like to deal with customers during the lunch sub rush? I did try to bring this concern to a manager's attention once, but he didn't offer anything to correct the situation other than an apology. He didn't even offer to go get the product I wanted but was unable to pick up (behind the deli case). Interesting, huh?
I give it three stars because it IS the only grocery store Uptown within walking distance (monopoly!), so I've been unable to break free of it's clutches. Looking forward to the remodel - maybe they'll remodel their customer service expectations.