This is the 3rd order from the same location. All three setups were beautiful but this last one slightly missed the mark. it was a 50th B-day and I asked for "5" deep red roses to be surrounded by Many bright colors.. What was received was "8" Deep red roses and a Beautiful color arrangement. I contacted the store and told them I was unhappy. They immediatly decided to drop the shipping costs and replace them but that just didn't seem enough. The recipient didn't want to give up her flowers. SO a discount was applied to the order that both I and the Company agreed with. I am willing to use them again.