When this was the first poke restaurant in town, it was hands down my favorite place to go. Recently, however, I realized the portions have gotten smaller and less consistent. Additionally, the quality has gone down. On one occasion my fish was still partially frozen and my avocado (which I paid extra for) smelled old. This poor quality made the bowl unappetizing.
What really put me off is the decreased customer service at Ahipoki Scottsdale. The employees there are trained to do the same job over and over (i.e. Add sauce to your bowl, add toppings, etc). I think this takes away from a good customer experience because employees have a hard time straying from the normal order.
One incident of bad customer service happened to me last week. I live by ASU Tempe and drove to the Scottsdale location (even though I can walk to the Tempe location) because they had a $2 off facebook offer if you buy a bowl between 9pm and 10pm. I was so excited for the offer I even brought a friend. Unfortunately the employee working the cash register was too occupied counting the money to quickly ring up my order. I grew impatient and when she finally rang me up I completely forgot to use my facebook offer. I realized this a minute later and went back up to the cashier and asked her to refund me since I forgot to show her my offer. She told me it was too late since I already paid and I should come back another day. Well, I was going out of town the next morning and unable to return another day.
Since I had gone out of my way to go to this location at an unusual time to use the offer, I was very upset with how she easily she brushed off my request. Honestly, I will not be going out of my way again for Ahipoki Scottsdale. There are much better locations in The Valley that I've had better customer experiences with and will now choose over Ahipoki.