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  • If I could use Zero stars I would. I chose to order out instead of hotel food based upon a menu slipped under my room door and that an injury made it challenging to walk to a restaurant. I first called at 7:09 and was put on hold 3 times. When asked the delivery address I gave the man on phone the hotel name 4 times, which he should have known if for no other reason the menu was slipped under the door. I tried to order a 12" pizza but was told the minimum delivery order was $15. I looked at the menu, mentioned it said nothing about a minimum order (a 12" is $12.99) and it meant with "that's our policy," so I ordered a 14" at $15.99. At 8:02 I called to see where the pizza was and was told it would come in 15 minutes. It finally came at 8:34. The only positive of this entire experience was that the delivery lady was pleasant, even if the pizza was lukewarm by the time I could eat it. So it's safe to say that I will report this to the hotel manager and recommend they don't allow Venice Pizza to slide their menu in rooms.
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