I've always been a fan of this chain and rarely find fault.
We have been twice now to this location since we moved to SouthEnd. I still prefer the bread quality at the Independence/485 location, but this is certainly the once closes to home. We went once and again a week later. The first time was good and the staff was average. Last week we went and the ladies working there were unbelievably rude and unhelpful. They didn't even make the sandwiches correctly. It was odd.
I'll keep an eye out on this one Yelpers. Hopefully this was a one time oddity because their subs ARE by far better than Jersey Mikes/Subway/ETC.