I had a horrible experience with an even worse explanation for your service. Please remove from your website that you put patient care first because your reviews reflect different opinions.
I do plan on filing a formal complaint. I have an advance degree too! Please do not let your advanced degrees blind you to human care not patient care. We will all be a patient somewhere at some time and I hope your treatment will be better than mine or the other individuals who sought treatment and left feeling the way I did!