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| - This is the worst hotel experience I have ever been associated with. All of the following events occurred in early May 2012. When my family arrived the clerk could not find our reservation. I showed him our confirmation numbers for the two rooms and he promptly told me that because they were no longer a Radisson Hotel those numbers did not apply. I told him no one informed me that they changed the brand of the hotel, but regardless I could not have been the only booking that this applied too. I told him our confirmation numbers would and should transfer from the old hotel to the new one. He located our rooms and off we went to move in. To our surprise both rooms we reserved months in advance were already occupied. Back to the front desk we went and the desk clerk suggested we find another hotel. Not the best offering in the book. After 45 minutes of waiting we got two rooms.
The rooms we were given were awful. My advice any room ending in "33" do not stay in, they butt up against the elevators and you will hear them all night long. Our first room, room 233 didn't have a refrigerator, didn't have a coffee pot but had coffee supplies, didn't have a chair for the work center, or hair dryer. Our other room didn't have a remote control for the TV, iron, or alarm clock. Both rooms didn't have any form of hotel amenities book or phone book.
In the morning I complained of the problems in the rooms and we were able to move to another room away from the elevators. The manager also said he would fix the short comings in the second room we occupied. However this new room didn't have a shower curtain and the door on the cabinet to the refrigerator was held on by one hinge. Further, the first night in the new room a person utilizing a key card entered our room and he was surprised to see that the room he was given was occupied already.
That first night in the new room we attempted to order room service; this room had no amenities book so we called down to the front desk to see if someone could bring a menu up to our room. The front desk clerk told us regarding the menu "I am not going to bring one up, you will have to come down to get one." After multiple attempts to make the clerk see that our request was not unreasonable he still stated "I will not do that, the best I can do is to see if someone can do that." We never received that menu.
After explaining this all to the General Manager and other high level staff the best they could do was to comp. one night's stay for one room. I am in the process of contesting this entire bill and would recommend to everyone too stay away from this hotel at all costs.
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