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  • It's very hard for me to give only 3 stars for this review. I come here several times a year and normally everything is great. Unfortunately this visit had really bad service issues. To start, there was a group of 6 of us and first we were told the outdoor pool area was closed so we could not have lunch there. However, as we were having pedicures we noticed 5 other ladies by the pool area?? So then at lunch we ordered wine and it took 30 minutes. One ladies lunch did not come until it was time for her service so she had to eat at the manicure desk. The last issue was the pedicure promotion of the month stated it came with a complimentary hot stone massage but the provider argued and said only if you also get the manicure. I pulled up their website while on there and read it. She said they would make an exception. ..how is it an exception when it plainly states on the website? The manager came over and also said they would make an exception. ..really?!?! She later came back and advised their website is incorrect but they will honor it. I was hoping for a nice relaxing day (3 services ) but definitely not the relaxing day it should have been. Costs are too high for this level of service!
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