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  • I've never been a big fan of Jimmy John's. I've always felt that this sandwich chain was by far the most overrated. The only reason I've eaten at any location is because of the convenient and quick online ordering and delivery. But this weekend, this location failed at that. My wife went out on girl's night with a friend while I stayed home with my young daughter. I ended up putting her to bed around 7:30pm and realized there really wasn't anything to eat in my house. Not wanting to have pizza for the third time this week, I figured a Jimmy John's sandwich would be quick and cheap. I went online and ordered. Waited. Then came the bad news. About 20 minutes after placing my order, the voicemail notification on my phone chimed (of coarse this had to happen one of those times the phone didn't ring). I got a message from the manager that my order was canceled and refunded because the driver "stepped out" on her. While I'm sympathetic to her plight, I'm left frustrated, hungry, and with three options. Raiding the back of the freezer for that stuff that's been there for months but no one wanted to finish. Cereal for dinner. Or ordering from somewhere else and waiting at least another 30 minutes to eat. Thanks JJ's. I don't work in the customer service/hospitality business. But in my line of employment, when someone doesn't show up or leaves work, someone else is forced to step up (whether they like it or not). I probably could have called back and complained, but what would it have accomplished? It's not like I was going to leave my sleeping kid at home alone so I could go pick up the sandwich. And if Jimmy John's would like to make it up to me, the company obviously has my name, address, email and phone number. **UPDATE** In my annoyance with this location, I decided to also write a complaint on Jimmy John's website. I didn't get a written response, but I was sent a $10 gift card a little more than a week after. I guess I will be trying JJ's again.
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