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  • I order from Golden Lake, Bovaird location a lot, usually delivery but today I ordered for pick up and it was terrible. The beef with black pepper is apparently 30% beef and 70% veggies. I barely even got 30% beef. It was about 2 full green peppers and one full onion with maybe 10 piece of beef, if that. I also ordered the Singapore noodles. I was told there was supposed to be eight pieces of shrimp and I only received five. The pork was also shorten but wasn't told how many pieces came for that. I called and spoke to the owner and also told him I always order from them and never have complaints but today was horrible and maybe it's because I saw one of the employees going in with two bottles of wine and they're drinking on the job, who knows. The owner asked me if I wanted to go and exchange it. I told him "Why would I waste bus fair to come in for their mistakes?" And he responded that it wasn't their mistake and I ordered on pick up so a driver won't come. Also, he said it's just based on my word so I am probably lying.. Thats disrespectful and completely horrible customer service. As much as I liked the food, because of this situation, I will never order from Golden Lake again. My order was $38 and I am disappointed with the food and now with the customer service so thank you golden lake for your amazing (NOT) customer service.
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