Ordered a bouquet for my kindergartener's birthday since I was out of town. The bouquet was not delivered on the date requested, and as a result my wife had to drive in to the florist to pick it up. The florist in the shop was rude both on the phone and in person, and the arrangement was vastly different than what was advertised, and not in a good way.
I had ordered this via FTD.com and they could not trace the order when I spoke with a customer representative. Overall thumbs down on the whole experience. Stay far, far away from this store.