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| - I needed to write an update because although it's only been a couple months since my last review, so much has changed!
I was here earlier this month on another window shopping trip when I decided to buy a purse that my mom has been obsessing, as a birthday present. Given my prior experience, I wasn't sure if I was going to make my purchase here, however, that's when I met Paul. He was so nice and very patient while I was discussing the present with my siblings and making my decision. It was a completely different experience and a wonderful one! I shared my appreciation for his fabulous service and made sure to take a business card.
Fast forward two weeks and although my mom had said she wanted this particular purse (several times!), she decided she didn't want it anymore - it was larger than she needed. So, I brought her to the boutique to return the purse and search for a new one. Paul was there and it was a pleasure shopping with him again. Not only did he remember me, he remembered our conversation! As we were shopping, he informed me about a client-only Pre-Sale Fall event that started the following day and he ensured that we'd be able to take advantage of the event's promotion. We ended up choosing a purse and keyring for my mom, sandals and earrings for me, and I picked up a gift for a friend.
Over the next couple weeks, I picked up my purchases as they became available (a couple items needed to be ordered). I love my new earrings and sandals and my mom loves her gifts as well! I even received $50 off as a birthday gift, so I picked up their lipstick case. So awesome!
The selection here is still limited, especially compared to the boutique at Forum Shops, but with a fabulous SA like Paul, I don't have to worry about in-store availability. He makes it so easy to locate what you want and making sure it gets to you as quickly as possible without inconveniencing you. He is a real asset to this team and if it wasn't for him, I wouldn't have continued shopping here. Paul receives my highest recommendation!
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