My review is a solid 3.5, but I'll round up because, despite the mediocre service, other factors like good quality and ambience are a solid 4-5.
The bartender named Tyler is amazing. I was feeling indecisive on what to drink, so he asked me my likes and dislikes and came up with one of the best mixed drinks I've ever had.
The shredded kale salad is spectacular and you're safe with any type of taco--they're through the roof. The Mac and cheese is a bit too greasy and cheesy for my taste but dessert is always a winner. Try the key lime pie and cornbread cake with dark chocolate icing (my personal favorite).
Inside or outside, you're guaranteed great ambience. The patio is one of the best in Phoenix--huge with beautiful trees and fireplace.
So, with all these wonderful factors, why is the service so consistently so-so? Last night we were greeted and then had to wait 20 minutes before asking a passing hostess to take our order. The server never apologized or even acknowledged the incident and was very aloof the entire evening. The fact that we were there for a celebration made her behavior even more disappointing. On previous occasions we've been ignored like this too, so I expect this low-grade service to be the norm.
To be safe, sit at the bar!