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| - I have absolutely had it with this place. The front end staff is rude and will make snide remarks to your face, the doctors and nursing staff are no better, and their billing department is awful. Following a doctor's appointment, my mother was told by the front end staff none too quietly that she had yet to pay her bill. When she reminded them that most people operate on a twice monthly salary and they have yet to expect payment for the month the girl muttered something at her and and sarcastically said 'Ok, that's fine.' She talked to her doctor about the girl's attitude and her loud discussion of something private, that should be dealt with away from other hearing ears. He agreed with her and promised something would be done. Well apparently he did not, because she has just received a past due notice AND another bill saying she is 60 days late with her payment and that she now owes about sixty dollars more in late fees. However, my mother has a bank statement showing that they indeed received payment over TWO WEEKS AGO! On the past due statement, there is a little note about disregarding it if 10 days have not passed since the payment was sent. Well she sent her payment on the sixth, and they didn't send the statement until the 19th! That's well past ten days! That's THREE days they had to look at the payment and see that it was there, but instead they sent us this, asking for more money that's not even theirs!
I have had it! This is why I don't accompany my mother to her appointments anymore! They are rude and incredibly unorganized cheats! And what's worse, they constantly assign her medication that MAKES her sick. She's had to stop taking some of her meds because she can't get out of the house after taking them! And what's there response when she tells them this? 'Oh, we'll just cut back the dosage' or even 'that shouldn't be happening' and they make it seem like it's her own fault that she gets sick; no apology, no nothing!!! This isn't the first time a billing problem has occurred, and don't get me started on trying to call their offices! NO ONE EVER PICKS UP! And, no one ever calls back if you manage to leave a message on their answering machine (which 90% of the time is full, so you can't). Then there are the wait times, which can span one to TWO hours just for a five minute conversation! Best in the valley my behind! They have done nothing but harass my mother again and again! This time I'm going with her to her next appointment, and if they think I won't raise a fuss in front of their patients if they choose to bring this up in front of them, they are WRONG!
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