Friendly and professional service. Love the manager happy hour which me and my hubby enjoyed before we headed out to the hornets game. The breakfast was by far the best continental breakfast I've ever been to. They go all out , the staff are friendly from the front desk to the bar and just anyone you see that works at the hotel they were never rude always polite.
Just one incident our room door was unlocked on the last day don't know what happened but nothing was out of place or taken but we didn't have to use are keys to get it. We report it right away but it was strange but we were checking out that morning so be sure if you leave your room double check if the door is throughly locked.
Aside from that I'll stay here again when I come back down to Charlotte.