| rev:text
| - Staff friendliness is gone for some reason, not just from me but see for yourselves. It feels like it's only a job and not a place to service guests with etiquette and friendliness. However, Brenda is the exception. She uses my name, a beautiful smile, ALWAYS a welcoming gesture...but currently on vacation. The other two I think had their feelings hurt. I come everyday! A non service dog was allowed to enter and it began sniffing and licking me at an adjacent table...happened twice. When leaving, I spoke to (Mgr?) Denise (Not sure of name) that I believed no dog should be allowed if it's not a service animal. I looked at her for confirmation. She was nice, agreed, and apologized. I left for a few minutes and returned to order my usual items. I apologized to Denise for my abruptness as I may have caused her to be uncomfortable. Again she apologized, too. Perfect. I told her my mother just died and it's a bad week. At that point Lloyd overheard my comment and came to the counter and he said, "I heard what you said earlier." I truly thought, being a loyal guest, that he was going to share his condolences about my mother. But no, Lloyd thought a lecture was better suited. He stated there's a sign on the window that I guess says no dogs. He then gave me the perception that a sign was enough and a what else can I do expression. Denise returned with my Scone and she said that I hope "this makes you feel better." Really? The dog situation or my mother, I thought? A Scone does neither. I blame youth as they just might not have the proper verbiage that's necessary with complicated issues. I did not respond....but I will now. Firstly, I'm a Starbucks regular for as long as I remember and I buy my bags of Pikes for home use. Secondly, I am a former F&B Director in San Diego and Las Vegas with 4/5 Star Resorts and used Starbucks products! I also was directly in charge of the USMC Food Operations on the West Coast...Camp Pendleton and MCRD. Lloyd needs to know that a complaint should not be answered with "a sign in the window." It's not about the sign. It's about speaking to the guest who's in violation that their dog is bothering other guests. Now I understand they might be reluctant to have a confrontation due to your recent troubles that caused the closing of some stores for retraining. But don't they still have to manage? So today I went in and was completely ignored by both of them. Not once but each time they walked by me. I don't need them to be nice to me any longer. Maybe they think the silent treatment is the best response to a guest. I have more worries than that.
Doug
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